SHIIPPING FAQ

• How long will it take for my order to arrive?
  While most orders are shipped the next business day, please allow up to three business days for your order to process. UPS is our main carrier and domestic delivery will take 2-5 business days depending on your distance from our warehouse (all orders ship from San Francisco). US Priority Post may be used at our discretion and must be used for orders going to PO boxes and APOs. Delivery time for postal deliveries is 2-3 business days, but may take longer depending on your location.

• Is rush service available?
  We offer 3-Day, 2-Day, and Overnight shipping via UPS. Requests for expedited orders received by 12pm (noon) Pacific Time Monday though Friday will be processed and shipped out that day. By selecting these services, you authorize us to apply the necessary charges. If you would like a quote on these charges, please contact us at (800) 746-7677. The chart below is only a guideline and actual rates may vary:

3-Business Day Delivery $20.00-25.00 2-Business Day Delivery $25.00-40.00 Next Business Day Delivery $35.00-50.00 Overnight Friday to Saturday $55.00-75.00




• Do you ship orders internationally?
  Yes, we ship orders all over the world each day. Primarily we use UPS to most countries and USPS Express Service to Canada; all rates are calculated by weight, destination and value. If you would like an estimate of these charges, please contact us at service@madame-s.com. Once these orders ship, delivery time is usually only a few days. Here is a guideline for packages weighing 1-3 pounds and valued at $300 or less:

  Canada	$32.00 - 38.00
  UK/Mainland Europe	$33.00 - 41.00
  Asia	$33.00 - 42.00
  Australia	$35.00 - 45.00

  International orders may be subject to import duties and/or taxes which will be the responsibility of the receiver. Failure to pay these fees may result in your package being held by customs, and packages that are returned for such reasons will incur additional shipping fees which will be charged to you. Although it is rare, should customs officials seize an item, Mr. S cannot be held responsible. New international customers placing orders over $300 may incur a hold period of up to ten days while funds are verified by our bank.

• How are shipping costs calculated?
  While each order is reviewed individually, our minimum shipping fee is $8.00. The website will take the base fee and add $2.50 is for each additional item. We may reduce the additional fees for lighter weight packages and large or heavy items may incur additional charges. Charges for orders going to Alaska and Hawaii will be calculated based on weight For rush or international orders, please see the above information.
• How discreet is your packaging?
  All packages are shipped in plain white boxes and contain the following return label:

  MSL
  (415) 863-7764
  385 8th Street
  San Francisco, CA 94103
  

  While we will be as discreet as possible, all international orders will contain an itemized declarations form that is necessary for customs. When using UPS to ship internationally, the declaration information is in the form of a barcode that cannot be read without computers. When your UPS package is delivered, duty and taxes will be collected, but there will be no information showing the contents of the package (a very cool new feature available only to UPS).

• Will I be able to track my order status and my package?
  Once you place your order, you may log into the web site at any time to see its current status. Your email address will be entered into our shipping computer and orders will receive a tracking number. At the end of each day these will be sent out automatically. If for some reason you do not receive this information (spam blockers, etc..), please let us know and we will happy to update you on the current status of your order.